PHIT Well

About PHIT Well

PHIT Well is a high-touch orthopedic wellness center in NYC that blends physical therapy, athletic training, and personal training into a fully integrated healing experience. Designed to support clients from injury recovery through long-term performance goals, PHIT Well prioritizes personalized care, precision, and presence. For Director of Operations Clare Bohrer, whose background in performance and hospitality makes her especially attuned to environment and experience, finding a cleaning partner who understood that standard was essential. With Slate NYC, she finally did.

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The Problem

A Wellness Space That Wasn’t Being Cared For

Before partnering with Slate, PHIT Well worked with a large franchise-based company. While Clare did her best to maintain open communication, it was often unclear who to contact or how to resolve issues. The disconnect between the corporate vendor and the actual cleaning team made accountability difficult, especially in a healthcare environment where cleanliness can’t be compromised.

There was also a surprising lack of intuition. Her team frequently found themselves re-cleaning areas after professional service, catching what others missed.

“We were shocked to find how many things were overlooked that we had to compensate for after multiple cleaning sessions,” Clare said.

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The Solution

Intuitive Support, Right From the Start

Clare found Slate through a simple web search: “cleaning company NYC.” From the first click, it was clear this experience would be different. The website was easy to navigate and professional. More importantly, the response was fast, thoughtful, and human.

Slate asked the right questions. Not just about how often they wanted the space cleaned, but about why the last provider didn’t work, what specific surfaces and materials needed special attention, and how to build a program around PHIT Well’s rhythm. Clare appreciated that it wasn’t a generic sales pitch. It felt like a collaborative conversation from the start.

Slate also worked with the supplies PHIT Well already had on hand, including the specific cleaning products preferred for their gym flooring. Getting started was simple and seamless, without unnecessary paperwork or delays.

When the assigned Keeper arrived, Clare immediately felt a sense of confidence. The walkthrough was efficient. Expectations were clear. And for the first time, it felt like the cleaning team truly understood the space.

“She came in with authority. She knows what she’s doing. It was very clear and concise.”

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The Results

Relief, Simplicity, and a Space That Feels Good

Since partnering with Slate, PHIT Well has been able to shift its attention back where it belongs: to clients, care, and the overall experience. The daily anxiety of wondering whether the clinic would be properly cleaned is gone. Clare and her team no longer need to double-check work, follow up repeatedly, or step in to do the job themselves.

Communication with Slate is also a major relief. When the team needs to update something or pass along a request, they simply send a message and it gets done. No escalation, no confusion - just a direct, responsive process that makes life easier.

Clare sees the difference every morning when she walks in. The space feels aligned with the PHIT Well mission: clean, intentional, and welcoming.

“I always just kind of breathe a sigh of relief because I’m like, oh, the space looks good.”

What used to be a source of constant pressure is now handled with professionalism and care. That peace of mind is not just valuable, it’s essential for a space built on wellness.

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