Yep. Most people want to use their own products, but we can help keep your supplies stocked in two ways: First, we have a cleaning-kit shopping list to get you started. Second, all our Keepers can let you know in the app when you are running low on any supply they use.

When you sign up you'll build your service to fit your budget based on a combination of how often we come and how long we stay each time. If you added any tasks that took longer than what you originally booked for in the week, we'll just add it to your next charge. For example, if your service is 1 hour a day, 5 days a week but you requested additional tasks one day that required another hour, that extra hour will appear on your next invoice. We’ll remind you of this when you add new tasks, so you’ll always know what to expect.

You can see those features if you navigate to the individual site of the plan. Please let us know right away.  Call, chat or email.  We’ll do everything we can to make it right for you.  We don’t have a “one size fits all” resolution; we have a Customer Support Promise: the best support you get from anyone selling you anything.  We’ll do everything we can to meet that bar.

Our Keepers are the most hardworking, dedicated, loyal, kind people you could ever want to take care of your home. We tend to hire for character rather than experience; it's much easier to teach someone how to make a bed than to teach someone how to be proactive, friendly and courteous. We then help each fantastic person become an amazing Keeper through an in-depth two-week training program we developed.

You’ll get an email and sms notification confirming the details of your booking.  We’ll then get to work on assigning your Keeper.  Once a Keeper is assigned, usually within 24 hours, you’ll get an email confirmation with your Keepers name and arrival time.

Most bookings under 5 hours are served by one Keeper.  For longer bookings, or for commercial bookings we might assign a crew of two or more.