Monos

Expanding into major U.S. cities, Monos - founded by Victor Tam to blend design, mindfulness, and modern travel - needed spotless, gallery-like retail stores before grand openings and week after week. Slate built a multi-city cleaning program covering post-construction, maintenance, and event support, coordinated through a single point of contact. The result is consistent, camera-ready stores across markets with stress-free operations.

About Monos

Founded by Victor Tam, Monos is a design-driven travel brand based in Vancouver, offering minimalist, premium-quality luggage and travel accessories inspired by the Japanese concept of mono no aware - the beauty in fleeting moments. Known for timeless design, durable craftsmanship, and a commitment to sustainability, Monos has redefined modern travel with its high-end yet accessible products. With stores across Canada and the U.S. in cities like Boston, Chicago, Los Angeles, and New York, Monos continues to grow as one of the world’s most admired luggage brands.

The Problem

Expanding Retail Presence Without Compromising Standards

As Monos expanded from its Canadian roots into major U.S. markets, maintaining its pristine, gallery-like retail became a challenge. Each new store (Boston, Chicago, L.A., New York, and Washington, D.C.) required a trusted partner to manage post-construction deep cleans, recurring maintenance, and special-event cleaning.

For Anita Yeh, Director of Retail Operations, consistency was critical. “Every store opening had to reflect the same design integrity and elevated customer experience that define the Monos brand,” Anita stated.

The Solution

Seamless, Multi-City Cleaning Coordination for a Design-Driven Brand

Monos partnered with Slate NYC to develop a comprehensive, multi-location cleaning program that delivered consistency, quality, and peace of mind. Dedicated teams handled post-construction and pre-opening cleans to ensure each new store was spotless before the first customer walked through the door.

The ongoing retail cleaning program provided customized weekly or biweekly schedules to keep stores camera-ready and aligned with Monos’ high visual and brand standards. For product launches and influencer events, Slate offered responsive, on-demand cleaning before and after each activation. With a single point of contact coordinating all store cleanings across cities, Monos’ operations team could rely on one trusted partner to manage every detail smoothly.

The Result

Clean, Consistent Spaces That Reflect the Monos Ethos

Thanks to Slate’s reliable service and proactive coordination, Monos’ retail locations now uphold the same pristine standards that define its luggage. Each new or established store remains immaculate, welcoming, and brand-aligned.

By partnering with Slate, Monos has ensured that its retail spaces are as thoughtfully maintained as the luggage that inspires its loyal following. This allows the operations team, led by Anita Yeh, to focus on delivering exceptional in-store experiences that invite customers to slow down and experience Monos for themselves, in the spirit of founder Victor Tam’s mindful, design-forward vision.