Cleaning Proposal
Spear
Source, hire and train
Tasks
- generate specific hiring requirements
- review applicants and discard those that are not a good fit
- interview applicants that fit the requirements
- perform background and reference checks
- onboard and order uniform
- train using Slate's proprietary training method
Team
Victoria
kick off
Tasks
- Create scope of work document.
- On-site supervision during the first week
- Assign tasks to crew members
- Review team members understanding of the level of expectations for each task and verify that everyone know what they need to do.
- Leave site with a crew that works on "auto-pilot"
Team
David Swindle
Cleaning
Summary
Average Spear Clinic
Days Working
Average Spear Clinic
Tasks
Average Spear Clinic
- Vacuum all floor areas
- Wipe all tables and equipment
- Disinfect doorknobs, push bars, kick plates, railings and other metal surfaces regularly
- Clean both sides of the entrance door as well as the surrounding areas
- Make sure there is no clutter or leftover materials in common areas/hallways
- Spot clean walls / doors to remove marks/dirt
- Dust surfaces within reach
- Empty trash bins and replace liners.
- Sweeping or vacuuming the floor to remove any dirt or debris. Then, use a wet mop or scrub with a disinfectant cleanser to thoroughly clean the floor.
- Cleaning and disinfecting all fixtures including toilets, urinals, wash basins – anything that people come into contact with regularly. Wipe and polish stainless steel fixtures and mirrors.
- Spot clean doors, walls, and partitions cleaning off any dirt, dust, stains that have accumulated.
- Check and resupply paper towels, hand soap and toilet paper.
- Empty trash bins and replace liners.
- Sweeping and mopping or vacuuming the entire floor area.
- Wiping all horizontal surfaces of furniture such as tables and countertops.
- Thoroughly cleaning and disinfecting all countertops, especially those used for preparing food or making coffee. These areas are prone to bacteria growth so it’s important to regularly sanitise them using an appropriate cleaner.
- Empty trash bins and replace liners.
- Cleaning appliances on the inside.
Team
Paola
Edna
Ligia
Mabell
Quality assurance
Tasks
- perform weekly on-site QC checks using SafetyCulture app
- perform daily remote checks using on Mero hardware and software
- generate monthly QC reports
Team
Heading
Continuous improvement
Tasks
- support client and cleaner inquiries during business hours and during the hours the cleaning crew is on site
- on-site quarterly meetings to review performance and plans for improvement.
Team
Michelle
Admin
Summary
Team
Miguel Zabludovsky
David Swindle
Michelle Ruiz
Hayden Brink
Insurance
All insurance coverages required by client, landlord, etc.
Certifications
ConnexFM
Certification
IFMA
Certification
BOMA
Certification
BSCI
Certification
ISSA
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The Problem
The Problem
Maintaining Cleanliness Across Multiple Locations
As Swish Dental expanded to new locations, they encountered several challenges. Different cleaning vendors provided varying levels of service, leading to inconsistent cleanliness across their studios. This inconsistency was a concern for the brand’s reputation, as each patient visit needed to reflect the same high standards. Additionally, managing multiple cleaning vendors became a significant administrative burden, increasing costs and complicating logistics. Ensuring that new locations met the same cleanliness standards as existing ones was another hurdle, making the expansion process more stressful. Most importantly, maintaining a consistently clean and welcoming environment was crucial for delivering an exceptional patient experience, something Swish Dental prides itself on.
The Solution
The Solution
Comprehensive and Consistent Cleaning Services
To address these challenges, Swish Dental partnered with Slate to streamline their cleaning operations. Their approach included:
- Flexibility. Adapting to the unique needs of each location to ensure a consistent cleaning standard.
- Consistency. Standardizing cleaning procedures across all locations, ensuring every facility met the same high standards.
- Efficiency. Consolidating multiple vendors into one, with a single bill, simplifying administration and management.
- Communication. Utilizing Slack for seamless communication, Swish Dental can easily notify Slate about new location openings or specific cleaning needs.
Slate sourced, hired, and trained the cleaning teams, managing the entire process from start to finish. This comprehensive approach allowed Swish Dental to maintain a pristine environment without the hassle of dealing with multiple cleaning companies.
The Results
The Result
A Clean and Welcoming Environment
With reliable services, Swish Dental now enjoys peace of mind, knowing that all their locations are consistently clean and ready to serve patients. The streamlined cleaning operations have enabled Swish Dental to focus on their core mission of delivering high-quality dental care. Patients experience a clean, welcoming environment at every visit, contributing to Swish Dental's reputation for excellence and supporting their continued growth and expansion.
The Problem
The Problem
It can be really hard to find reliable and competent cleaners, which is a common theme in the fitness community.
"Our old client was non-responsive, and finding a good cleaning company was a big task and was very frustrating."
Humming Puppy wanted reliable and competent cleaners who were responsive and had that human-touch in their service model. Starting out, the cleaning company that was already working with Humming Puppy when Renee started was not up to the standards the business hoped for, and finding a new cleaner was one of her first tasks which proved to be difficult. In Renee's search for a new cleaner, most companies she encountered were non-responsive, and she said it felt like they just didn't care about the sale or the partnership. 'We've all been frustrated yelling through a phone, "Human! Operator!"'.
The problem is that cleaning companies who advertise themselves as one thing online, often are not delivering their services as promised. Many times this can be due to lack of a good foundation at that company. If cleaning companies are not properly insured or bonded, are not performing background checks, and then are constantly bringing in different contractors, customers have to worry about new people entering their space, the service becomes unreliable and tasks are skipped because the new keepers are not familiar with the space or duties needed to fulfill the job. Not to mention good customer service is hard to come by.
The Solution
The Solution
Slate came to the rescue to provide exactly what Humming Puppy had been looking for when it comes to customer service, consistency, and reliability.
Having a positive experience with Slate is like being in therapy where you can finally relax and say, "OK I can trust people again."
Renee expressed her appreciation for Slate. "The website is very sleek, having the app is a HUGE plus, it was very swift setting up the initial job, and what a display of outstanding customer service!" Slate's CEO Miguel was Renee's first point-of-contact after submitting her online request for service, which instantly gave her confidence that she is safe putting her faith in Slate, and it has been a positive experience since then. Slate was able to seamlessly tie into Humming Puppy and accommodate their ideal cleaning schedule, without pushing extra hours, but simply by listening and providing what was needed. "The onboarding was all very swift", says Renee.
Humming Puppy was of course working within a certain budget, and although Slate's quote was just a little higher than some other quotes, Renee had such a good feeling about Slate that there was no question in her mind to go in a different direction.
The Results
The Results
Humming Puppy is able to serve their community more mindfully knowing Slate is taking care of the job that needs to be done behind the scenes.
"Slate is a lovely solution that we can provide to our community because Slate is showing up for us."
After the trauma of other cleaners not showing up, forgetting to show up, not being responsive, or missing something during their session, Renee could assure her team that they don't have to do double work anymore because Slate is going to show up and do a good job.
Renee has repeatedly expressed her genuine appreciation for Slate. "You can tell [Slate] really truly cares about customer service. I'll take that over someone who may be cheaper, but then is going to be a pain to deal with and not do a good job." By providing "outstanding customer service" Slate serves as a "lovely" solution that allows businesses to show up for their members and community, because Slate is showing up for them.
The Problem
The Problem
Maintaining High Standards in Hight-Traffic Spaces
Gagosian's New York City galleries, particularly those in Chelsea, face unique challenges. These spaces, housing millions of dollars' worth of art, require impeccable cleanliness to maintain their high standards. The facilities director struggled with unreliable cleaning services, which resulted in wasted time tracking down cleaners and ensuring the spaces were presentable. With constant activity, including transportation of artwork, numerous employees, and frequent events, maintaining cleanliness was critical yet challenging. So they decided it was time for change.
The Solution
The Solution
Trustworthy and Specialized Cleaning Services
Slate stepped in to provide reliable and consistent cleaning services tailored to Gagosian's needs. They assembled a custom cleaning team of ten keepers specifically trained to handle the unique environment of art galleries. The team was knowledgeable in avoiding damage to artwork and maintaining the highest standards of cleanliness. Slate's morning and afternoon crews ensured the galleries remained spotless throughout the day, supporting the gallery staff and curators.
The Results
The Result
Confidence and Efficiency in Pristine Spaces
With Slate's services, the Gagosian facilities director no longer worries about the cleanliness of the galleries. Slate’s crews are trusted to be on time, well-trained, and capable of maintaining the high standards required. This partnership has allowed the director to focus on more critical tasks, confident that the galleries are always in sparkling clean and in perfect condition. Slate also provides support during events, ensuring that openings and post-event cleanings are handled seamlessly.
By partnering with Slate, Gagosian benefits from a pristine and secure environment, reinforcing their reputation for excellence and allowing them to focus on showcasing world-class art without distraction.
The Problem
The Solution
The Results
The Problem
A Comprehensive Cleaning Solution
Glowbar faced a significant challenge in finding a cleaning company that could service all their locations across the tri-state area, particularly after hours for short durations. Their small clinics, each around 1,500 square feet, required reliable deep cleaning twice a week. Initially, the clinic managers handled some of the cleaning tasks themselves, spending several hours each week on these duties, which took time away from their primary responsibilities and customer care. Additionally, other cleaning companies couldn't offer the same quality of service consistently across all locations.
The Solution
Customized Cleaning for Unique Needs
Ready to step up their game, Glowbar reached out to Slate. With half a dozen locations already, and plans to double in size over the next year, they needed a cleaning company that could grow with them. For Slate, that was an easy ask. Slate stepped in to address this challenge by assembling a specialized cleaning crew trained specifically for Glowbar’s needs. This team was trained in health and wellness-based protocols, including meticulous mirror cleaning, crucial for a business focused on facial care. Slate ensured that each clinic was spotless, coordinating with Glowbar to provide twice weekly deep cleans after clinic hoursto maintain the high standards expected by Glowbar's clients.
The Results
Looking Like A Million Bucks
Slate’s cleaning contributions made Glowbar staff and clients alike feel like a million bucks. With Slate’s reliable service now in place, Glowbar can expand without worrying about finding new cleaning companies for each location. Whether they are opening a new clinic in Boston or elsewhere, Slate provides a seamless and consistent cleaning solution. Slate's one point of contact approach simplifies communication and coordination, making it easier for Glowbar to manage their cleaning needs across multiple locations. Additionally, all services are consolidated into the same bill, streamlining Glowbar's administration.
By partnering with Slate, Glowbar confidently promises a clean and welcoming environment for every client, reinforcing their reputation for excellence in skincare. This partnership also frees up Glowbar’s managers to concentrate on providing top-notch customer service, knowing that the cleaning is expertly handled.
Cleanning for:
