How Our Service Works
We reserve the right in our sole and absolute discretion to make changes from time to time and without notice in how we operate our services.
Slate Wardrobe® is a clothes cleaning service providing its users with pickup, cleaning, and delivery of their clothes. We offer a variety of service levels tailored to each individual user’s habits. We provide you with a Slate hamper with your initial order free of charge. If you send an order without a hamper, we will return your order with a new Slate hamper and charge you a $9.50 hamper replacement fee.
As an added convenience to our customers, we do not take inventory when picking up garments and we do not require a signed delivery confirmation. We take inventory of the items you entrust us once we get your hamper to our cleaning plant and itemize each garment. Because we are not confirming inventory at pickup or at delivery, you expressly agree that what our records show is what we received and delivered. If you are including in your hamper an item worth more than $1,000 retail price, please let us know before your scheduled pickup by sending an email to email@example.com. We are not liable for loss or damages to garments worth more than $1,000 retail price if you fail to follow this policy.
We always strive to pick up and deliver on time. However, the safety of our employees, other motorists and pedestrians takes precedence. In cases of inclement weather, traffic congestion, civil disturbance or other occurrences beyond our control it may be necessary to make adjustments to our delivery schedule, which will cause us to suspend chosen delivery dates and times. If there will be a significant delay we will post the status of your delivery time on our website. We will endeavor to deliver your order the first possible moment the conditions permit. If your designated delivery location is impossible or difficult to access, or the delivery otherwise onerous or impossible, we will endeavor to contact you to determine an alternate location and/or date. If you live in a doorman building, we will pick up your Slate hamper from your doorman by the pickup time you requested. The delivery will be made to your doorman by the delivery time you requested.
We charge a pickup and delivery fee of $25 for any order whose value is below $40. The $25 fee includes both pick up and delivery.
Our Quality Standard
We exercise care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article.
Slate Wardrobe® is backed by a 100% customer satisfaction guarantee. If you are dissatisfied for any reason, we want to make it right. If you are not satisfied with the quality of our cleaning, please contact us. If appropriate, in our opinion, we shall reprocess your garment at no additional charge. Please refer to the “Warranty Disclaimer.”
Because of the volume of garments we receive we cannot always honor individual customer’s cleaning instructions. Despite our intent to identify problem garments in advance, we cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, furs, silks, satins, double-face fabrics, vinyls and polyurethanes. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, belts and sequins. We are not responsible for sunfading, color loss due to non-fast dyes of colors, holes, tears or distortions to- or degradations of- the fabric that shall not withstand the selected cleaning process or solvents and ordinary wear and tear and shrinkage. When we receive items that do not have an original manufacturer care label our experts select the cleaning methods and processes best suited to care for your items. We cannot guarantee that the selected methods will produce the expected results and we expressly disclaim any liability associated with damages that may arise in connection with processing items that do not include an original manufacturer’s care label with the item. In laundering we cannot guarantee against color loss and shrinkage or against damage to weak and tender fabrics. Some stains may not be removable. Please keep in mind, that while we aim to remove all stains, some stains may never completely be removed. In particular, this includes failure to follow care instructions, further complicating a stain by using a home remedy such as water or soda, chemical damage from spillage of alcoholic beverages, medications, perfumes, after shaves, hair dyes, perspiration and shrinkage of garments due to improper washing techniques. From time to time, Slate NYC Inc. may spot a garment with a potential problem as part of our pre-cleaning inspection process. Issues can include but are not limited to the age of the item, the colorfastness of the item, problematic stains, loose and/or missing buttons and tears, and snags or excessive pilling in the fabric. Such items are treated with special care. As a matter of corporate policy, we always prefer to err on the side of caution rather than employ overly aggressive cleaning techniques. We may not be able to guaranty the results. For example, a certain garment may appear to have very old stains and we cannot ensure that the stains will be completely removed. For this reason, we may choose to return the item without processing it. Slate NYC Inc. reserves the right to decline service for any item. You do not get a refund for any item not cleaned.
Damage and Loss Policy
We must receive notice of a claim due to damage (visible or concealed), delay, or shortage within three calendar days after delivery of the shipment. Notice of claims for which you are seeking more than US$50 must be in writing. All claims must be made within the time limits set forth above. Your notice of claim must include complete date of shipment, number of pieces, and description of each piece. Failure to provide us with notice in the manner and within the time limits set forth above will result in denial of your claim, and we will have no liability or obligation to pay your claim. The filing of a lawsuit does not constitute compliance with these notice provisions. Written documentation supporting the amount of your claim must be delivered to us within the time frame specified above. We are not obligated to act on any claim until all charges have been paid. The claim amount may not be deducted from these charges or from any outstanding balance owed to us. We are not responsible for any loss or damage after delivery to your doorman, concierge or other apparently authorized person. We are not responsible for any loss or damage due to handling by, storage with or delivery by your doorman, concierge or other authorized person, including, for instance, the erroneous delivery of your garment to a third party cleaner. If it is unclear who is responsible for the damage, Slate NYC Inc. will have the garment analyzed at owners expense by an International Fabricare Institute garment analysis laboratory. Restitution will be made based upon the lab’s report. When we resolve a claim by paying full value for an item, we reserve the right to pick up the package for salvage, and all rights, title to, and interest in the item shall vest with us. If we determine that Slate NYC is responsible for the loss of or damage to an item we will refund you the replacement value up to $250 (Two Hundred And Fifty Dollars). Because we do not take individual inventory of items that are processed as clean and fold, these items are not covered under our refund policy. Refunds are made only with valid proof of purchase. The only valid proof of purchase is an original store receipt. The limit to this policy is $1,000 (One Thousand Dollars) per year per customer. You can submit claims online by clicking on New Case inside your online account area. FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS WILL RESULT IN THE DENIAL OF YOUR CLAIM.
Slate Clean Home®
Slate Clean Home® is a home and office cleaning service that provides users trusted, trained, uniformed and insured Cleaning Specialists utilizing eco-friendly products at flat rate prices.
Slate Clean Home® is backed by a 100% customer satisfaction guarantee. If you are dissatisfied for any reason, we want to make it right. If you are not satisfied with the quality of our cleaning, please contact us. If appropriate, in our opinion, we shall redo the specific cleaning tasks until they meet your expectations.
If the Slate Cleaning Specialist arrives at your home or office for a scheduled service and is unable to gain entry, we will charge you 75% of the price for that cleaning service.
There is no cancellation fee provided that you cancel before 4pm on the day before your scheduled cleaning service. If you cancel any time after that we will charge you 25% of the price for that cleaning service.
Any pets that bite, sting, intimidate, or can otherwise harm the Slate Cleaning Specialists should be properly restrained prior to the service date and time.
Supplies and Equipment
Slate Cleaning Specialists arrive equipped with eco-friendly cleaning products. We require that you have basic cleaning tools in your home or office such as a broom and dust pan, a sponge mop and bucket, a toilet bowl brush, a step stool, garbage bags and a vacuum cleaner.
The cleaning team will not clean:
animal or human feces
soiled clothing or other similar hazards
cat litter boxes
Our employees safety is very important to us. As such, Slate Cleaning Specialists are instructed not to use ladders or move anything heavier than 35 lbs. If you would like us to clean behind appliances like a refrigerator, oven or furniture such as a sofa, please move it prior to the cleaning visit to allow access to the area.
Hiring our Employees
You may not solicit our employees to be contracted or employed by you or your affiliations for cleaning services of any kind. If you would like to hire/contract one of our workers to work independently for you or your affiliates, you may submit your request by informing our office in writing. If approved, you will be required to pay a $10,000 referral fee.
Consistency in Service
We understand that most clients would prefer to have the same cleaning consultant consistently clean their home. It is our goal to provide you with consistency. We will try to provide you with a regular Slate Cleaning Specialist. However, due to circumstances beyond our control, we cannot always guarantee the same Slate Cleaning Specialist. We reserve the right to change Slate Cleaning Specialists at any time. In the event of a change, we will notify you via email. To ensure that any changes result in a smooth transition, in most cases we will have a quality control supervisor oversee your first appointment change.
We understand that window cleaning can be a very important part of having a thorough cleaning. Outside window cleaning is not a typical daily cleaning task therefore windows can often become jammed and very hard to open. Hard to open windows can affect the safety of the Slate Cleaning Specialist. To assist in our employees safety we ask that you examine your windows prior to a window cleaning to ensure that your windows can be easily opened. As old and jammed windows can easily come off track or be damaged when performing inside and out window cleanings, Slate NYC Inc. does not take responsibility for windows damaged during window cleaning services.
Damage and Loss Policy
Slate Clean Home Cleaning Specialists treat your home and/or office with the utmost respect. However, due to the nature of our business, accidents can happen. Should a damage occur to your property during a Slate Clean Home service, please notify our office immediately after the cleaning appointment has ended. Slate NYC Inc. is not responsible for items damaged prior to a cleaning. Should you have any delicate or sensitive items in your home please notify our office representatives as we will instruct the Slate Cleaning Specialist not to touch those items. If an item is damaged by our cleaning consultant we ask that you do not throw the item away as we will need to take photographs of the item for insurance purposes. If a receipt is not available for the damaged item and it is clear that the item has been damaged by a Slate Cleaning Specialist, Slate NYC will purchase a replacement of equal value. We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment or damages that we cannot physically inspect. Notice of claims for which you are seeking more than US$50 must be in writing. All claims must be made within the time limits set forth above. Your notice of claim must include complete date of service and service tracking number. Failure to provide us with notice in the manner and within the time limits set forth above will result in denial of your claim, and we will have no liability or obligation to pay your claim. The filing of a lawsuit does not constitute compliance with these notice provisions. Written documentation supporting the amount of your claim must be delivered to us within the time frame specified above. Such documentation may include original purchase invoices or expense statements. These documents must be verifiable to our satisfaction. We are not obligated to act on any claim until all service charges have been paid. The claim amount may not be deducted from these charges or from any outstanding balance owed to us. You can submit claims online by clicking on New Case inside your online account area. FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS WILL RESULT IN THE DENIAL OF YOUR CLAIM.
Slate Gift Cards and Gift Certificates
Please refer to our Gift Card and Gift Certificate Terms and Conditions
Slate NYC Inc. reserves the right to change prices at any time and is not responsible for typographical errors on the website related to pricing information. We will inform you if a typographical error has resulted in a difference in pricing for your order before charging your credit card. If an order is in process, we will bill you using prices in effect at the time your order was placed on the Site.
User ID and Password
Access to the Slate NYC Services is granted through the use of a user name and a password that will be issued to you upon registration. You are solely responsible for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your password and all use or charges incurred from use of the Slate NYC Services with your password. You agree to notify Slate NYC promptly of any unauthorized use of your password and you will remain liable for any use of the Slate NYC Services until you notify Slate NYC of the unauthorized use of your password.
Copyright and Ownership
All Site content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, Slate NYC Inc. Consent is granted to view, electronically copy, and print in hard copy portions of this Site for the sole purpose of placing an order. Any other use of materials on this Site, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of Slate NYC Inc. is strictly prohibited. You acknowledge that Slate NYC Inc. and/or third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. Slate NYC Inc. reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from Slate NYC Inc.
“Slate,” “www.slatenyc.com,” “permission to get dirty”, all related logos, and all titles, characters, names, graphics, and button icons are service marks, trademarks and/or trade dress of Slate NYC Inc. or otherwise proprietary to Slate NYC Inc. and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names, and company names or logos appearing in connection with the Slate NYC Services and on the Site are the property of their respective owners and you do not acquire any ownership rights in such marks, logos, or names by using this Site or any of the Slate NYC Services.
Acceptable Use Policy
You are solely responsible for any and all acts and omissions that occur under your account or password, and you agree not to engage in unacceptable use of the Slate NYC Services, which includes, without limitation, use of the Slate NYC. Services to: (a) disseminate or transmit unsolicited messages, chain letters, or unsolicited commercial e-mail; (b) disseminate or transmit material that, to a reasonable person, may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening, or malicious; (c) disseminate or transmit files, graphics, software, or other material that actually or potentially infringes the copyright, trademark, patent, trade secret, or other intellectual property right of any person; (d) create a false identity or otherwise attempt to mislead any person as to the identity or origin of any communication; (e) export, re-export, or permit downloading of any message or content in violation of any export or import law, regulation, or restriction of the United States and its agencies and authorities, or without all required approvals, licenses, or exemptions; (f) interfere with, disrupt, or attempt to gain unauthorized access to other accounts on the Slate NYC Inc. Service or any other computer network; (g) disseminate or transmit viruses, Trojan horses, or any other malicious code or program; or (h) engage in any other activity deemed by Slate NYC Inc. to be in conflict with the spirit or intent of this Agreement.
WARRANTY DISCLAIMER. YOU EXPRESSLY AGREE THAT USE OF THE SLATE NYC SERVICES, THE SITE, AND THE INTERNET IS ENTIRELY AT YOUR OWN RISK. THE SLATE NYC SERVICES, THE SITE, AND ITS CONTENTS ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, SLATE NYC INC. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SLATE NYC INC. SERVICE, THE SITE, OR ITS CONTENTS OR WITH RESPECT TO ANY INFORMATION, SERVICES, AND PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH ANY OF THE SLATE NYC SERVICES; SLATE NYC INC. DOES NOT ADOPT ANY REPRESENTATION OR WARRANTY OF ANY MANUFACTURER OR MERCHANT OF ANY SUCH INFORMATION, SERVICE, OR PRODUCTS. SLATE NYC INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND AS TO THE AVAILABILITY, ACCURACY, OR CONTENT OF ANY INFORMATION, SERVICES, OR PRODUCTS OBTAINED THROUGH THE SITE OR THE SLATE NYC SERVICES. SLATE NYC INC. DOES NOT WARRANT THAT THE FUNCTIONS PROVIDED BY THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. LIMITATION OF LIABILITY. NEITHER SLATE NYC INC. NOR ANY OF ITS DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, REPRESENTATIVES, THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS, OR LICENSORS (COLLECTIVELY, “SLATE NYC INC. PARTIES”) SHALL BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF DATA, INCOME, OR PROFIT; OR LOSS OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE, THE SITE, THE SLATE NYC SERVICES, OR THE INTERNET. YOUR SOLE AND EXCLUSIVE REMEDY HEREUNDER SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE SLATE NYC INC. SERVICE AND TO TERMINATE THIS AGREEMENT.
You agree to defend, indemnify, and hold all Slate NYC Inc. Parties harmless from any and all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including attorney's fees and costs, arising in connection with a violation of this Agreement by or on behalf of you or otherwise through use of your account.
The material in the Site is provided for lawful purposes only. Slate NYC Inc. controls and operates this Site from its headquarters in New York, New York, USA, and makes no representation that these materials are appropriate or available for use in other locations. If you use the Site from other locations, you are responsible for compliance with applicable local laws. Price and availability information is subject to change without notice.
We reserve the right to terminate service without cause. This Agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. Slate NYC Inc. may suspend or terminate this Agreement or any of the Slate NYC Services or remove or disable access to any portion of the Slate NYC Services at any time for any reason with or without notice to you. You may terminate this Agreement and your Slate NYC Services at any time for any reason by delivering notice in the manner provided below, which termination will be effective the day notice is received or such later date specified in the notice. Slate NYC Inc. reserves the right to collect fees and charges incurred before you have cancelled your Slate NYC Services. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.
Slate NYC Inc. may give notice to you of a change in this Agreement, a change in the Slate NYC Inc. Fee Schedule, and any other matter through a general posting on the Slate NYC Inc. Site, by electronic mail, or by conventional mail to your address contained in the Customer Registration Database. You may give notice to Slate NYC Inc. by electronic mail (firstname.lastname@example.org) or by conventional mail to (or such other address as shall be posted on the Site and/or set forth in a notice sent to you from time to time):
Mutual Agreement to Privacy
The provisions of this Agreement are for the benefit of Slate NYC Inc. Parties, and each shall have the right to assert and enforce the provisions directly on their own behalf. This Agreement and all obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of this Agreement and your Slate NYC Services.
Slate NYC Inc. may amend this Agreement at any time by posting the amended terms on our Site. By using this Site after any amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound.